FAQ

Welcome to LAGC


Overview

- Basics
- Registering & Paying
- Arriving in & Collecting Passes on Day
- Accommodation Questions
- Rules & Regulations

- Ask a Question not covered here

Basics

What is London Anime & Gaming Con? London Anime Con is a fun and friendly anime and gaming convention that takes place in the UK. It is now a 4,000+ person full 3 day event.

What are the prices?
Full Pass includes all of Friday, Saturday and Sunday - £29 (If you Buy Now Via Website)
Friday Pay On the Day (Open Midday to Midnight) - £10 (£9 via website)
Saturday Pay On the Day (Open 11am to 1am) - £15 (£14 via website)
Sunday Pay On the Day (Open 11am to midnight) - £13 (£12 via Website)
Evening and Parties Only Pass (Only available between 7pm to 10pm to buy on the door) - £5 on door for Fri, £7 on the door for Sat, £5 for Sunday
Accommodation - £25 a night

What are the opening times? Doors open at Midday Friday, and 10:30am to prepaid and at 11am to those paying on the day on Saturday and Sunday.

What ages are allowed in?
- All ages are allowed, but please note some events may contain adult themes and language intended for a more mature audience. It is the guardian's responsibility if they wish to bring minors along to the event and we take no responsibility if any content is not suitable.
- You MUST have ID and be 18+ if wish to be served at the bar.
- Anyone under 16 must be accompanied with an adult.
- Anyone under 18 may not attend the event past 8pm as the evening activities are 18+ only.

What do I get if I pay beforehand? Guaranteed Entry, Early entry at 10:30am (Saturday and Sunday only - Friday opens at midday) and a free Conbook and conbadge. Price is also less than on the door.

Can I not register and just pay on the day? Yes, you can. It costs £10 for Friday, £15 for Saturday and £13 for Sunday entry (so £38 for three days or £28 for Sat and Sun). There is no need to pre-register or pre-pay for this. Note that we can not guarantee entry, but we will always make a front-page announcement if it looks likely we are going to sell out.

How Often Does London Anime & Gaming Con take place? We are a bi-annual convention taking place every July and February.

What are my options for accommodation?
You have two options for staying over. You can - 1. Stay with us at our hostel where we have a large group booking (Note everyone staying at the hostel MUST be 18 years or over). Cost is low at just £50 for two nights and £75 for three nights due to it being a hostel and thereby dorm accommodation. It is about 15 minutes tube journey away from the venue, and you can book it with us when you register.
2. Book your own hotel. We recommend checking out allinlondon.co.uk, specifically hotels near holloway road. Of course, you can also check out the travelodge website for the best value hotel rooms. The closest you can find is the London Kings Cross which is about 1.5 miles away, which is about a 25 minute walk, or a short five minute tube-journey.

What time is the last tube back from the venue? Note that with 24hr tube service likely to be open by the time of the event, this information might be outdated closer to the time.. The tube station closes at about 12:15am, so you should be able to stay until the end (ie: midnight) provided you leave quickly and your hotel is on the same line (so Kings Cross would be fine). If your hotel is further away, then to be safe, we would recommend leaving at about 11:30pm to guarantee you can get your connection.
Of course, if the worst comes to it, there are usually 24 hour buses at all times. We recommend checking out the journey planner on www.tfl.gov.uk (the official travel for london website). If you need help on the day getting back, then please ask our front-desk and we can help map out your route, or provide you with a taxi number if need be.

Is the Con open on Friday? Yes! We have a full day of events planned on Friday from midday until midnight. If you don't have a weekend ticket, then charge will be £10 on the door.

I have a problem, where do I go? To the ops & registrations desk at the front of the building where you first come in. You can also contact the registrations desk via phone on 07983 671948.

Q - How can I be up to date with any changes/major happenings on the day?
Make sure to follow @londonanimecon twitter and #lagc your tweets – All timetable cancellations and changes will be put up on our @londonanimecon twitter account. We will also be tweeting about events of interests and happenings throughout the day. Make sure to #lagc tag your tweets and we will RT ones that may interest the attendees.

Q - If I don't have twitter on my phone?
Don't worry - The LAC twitter will be displayed prominently on screens around the building. We will also sign-post any major changes.

Q - How and where do I sign up for events?
Take place where the events are held unless otherwise stated (so you sign up for gaming tournaments in our Video Gaming area, stage events at the main stage, etc). Please ensure you arrive half an hour prior to the event or tournament and a member of staff will show you where to go or what to do.

Q - Is there a place to store my luggage/bags?
Yes, when you go inside there is a bag storage area to your first right. Cost is one pound per bag or item.

Q - Am I allowed to bring food and drink in?
The convention has a licensed bar in it, and as such bringing in any drink whether alcoholic or not is disallowed. The bringing in of hot food is also disallowed. You are allowed to bring in cold food.

Q - Does this include soft drinks and bottled water?
Again unfortunately yes. However, free water is available from the bar at any time.

Q - Do you allow Group Bookings for clubs/societies?
Yes we do. A club/society booking has a considerable discount, getting your members in at up to 10% off the online price. Provided your club or society has a proof of existance (ie: website, fb group etc), then we will allow you to put in a group booking. Note that a club/society must also be regularly meeting up. A group booking requires a minimum of 8 people to be placed under it. Your society will be invoiced and will need to pay in one go for all it's members (we allow BACS, paypal and cheque) by two weeks prior to the event. Thereafter simply hand us a namelist at any time before the event and your members will get in via providing proof of ID on the door as normal. To book, just email registrations@animeleague.com with your society's name and proof of existance and how many you wish to book for.

Registering & Paying

Q - What is a Supporting Member?
A - The type of member badge you get for LAC depends on which clan you wish to be in. A supporting member gets to have all the badges rather than just one. The badges are also printed rather than hand written. Read more HERE. You can ONLY get supporting membership if you register and pre-pay beforehand.

Q - How Do I Pay for London Anime & Gaming Con?
If you registered with a forum account, log in to the LAC site and clicking "Your profile". There you can pay via paypal. Note you do not need a paypal account to do this, if you click it anyway, then if you don't have an account, select the option "pay with a debit/credit card". If you did not register with a forum account, please follow the link that was emailed to you.

Q - I don't have PayPal, can I pay via other means?
You can use PayPal to pay with a debit/credit card without registering for an account. This works exactly the same as a normal online transaction - all you need is your card number and security number, which you enter onto the PayPal website (we don't have access to this or store it in any way). We offer payment via BACS bank transfer and cash/cheque/postal-order through post. Please email us on registrations@animeleague.com and we will provide details.

Q - Can I register for more than one person?
Yes, click on "Your Profile" and then click on "Add Registration". Please note each person must bring their own proof of ID to the event. We allow you to register for up to six people.

Q - I have a group of more than 6 people, how do I register them?
You will need to email registrations@animeleague.com to arrange a group booking. If you're a club or society you may be eligible for a 10% discount on your tickets.

Q - Can I edit and/or delete a registration?
Yes, once in "Your profile" simply click edit or delete. The total you owe will be changed to reflect this.

Q - Can I pay for someone else who isn't associated with my account?
Yes, please email us on registrations@animeleague.com stating who you'd like to pay for and how you wish to pay.

Q - I need a refund, how can I get one?
If you wish to cancel your any aspect of your registration including accommodation, we will offer a refund minus a £10 administration fee on entry and a further £10 administration fee for accommodation when the refund is conducted 4 weeks beforehand. Within 4 weeks of the event, any refund will not be possible. We will allow transfers of your entry/accommodation to someone else at any time up to one week prior to the event if you email us for no fee. Our full terms and conditions can be seen here: http://winter.londonanimecon.com/terms.php

Q - I've paid, do you send me a ticket in the post?
A - We send you a ticket via email. Please bring this ticket along on the day to gain entry. If you have paid and haven't received your ticket after 48 hours, please email us.

Q - I can't print my ticket. What do I do?
A - You can bring a digital copy of your ticket on your mobile device (phone/tablet). If you don't have these, bring proof of ID such as a driver licence, passport etc to get in.


Arriving in & Collecting Passes on Day

Q - I've paid, do you send me a ticket in the post?
A - We send you a ticket via email, we are unable to send tickets through the post. Please bring this ticket along on the day to gain entry. If you have paid and haven't received your ticket after 48 hours, please email us.


Q - How do I get there?
A - Please check the travel page.

Q - Carparking?
A - Please check the travel page

Q - Is there a number I can contact if I get lost?
A - Feel free to call us on 07983 671948.

Q - Do I need ID?
A - If you wish to stay after 8PM for the parties then must bring a proof of ID. If you don't have ID then bring along your ticket to get into the daytime events. You won't be allowed to stay after 8PM unless you clearly look over 18.

Q - What ID do you accept?
A - To stay over 8PM, you MUST provide a proof of ID with your date of birth (and ideally a photo) on it to be able to enter. Valid forms of ID includes Passport, Drivers License, Citizens Card or any form of photo ID with a PASS logo on it (most student cards). If you lack this, we will accept a birth certificate or anything with your name on it such as a bank-card, provided you look 18 or older.

Q - How Do I Queue for My Wristband and get in?
A - As you queue outside, our staff will walk through the queue with clipboards and wristbands asking for your ID, checking you off our list, and then issue your wristband, which will act as your proof of payment and entry - make sure not to lose or remove it! Once you have your wristband you do not need to queue and can go straight in. If you are issued with a two-day wristband and collected it on Saturday, you will not need to queue again for Sunday.

Q - How do I collect my conbadge, t-shirt and/or conbook?
A - If you're pre-registered you get a blank conbadge immediately outside, and a conbook immediately upon entering from the reception. Conbadges with printed names and t-shirts you can collect any time after 1pm when it's less busy.


Accommodation

Is it all ages or 18+? Hostel staying is 18+ only. You MUST be 18 or over.

Where are we staying? We will be staying at the Smart Russell Square Hostel which is a few stops on the underground from the Event.

Can I get my own room, or is it dorms only? It's dorms only, each dorm being between 8 to 12 beds in size. This helps keep the price low and there is the added benefit that it leads to a very fun and social atmosphere. If noise is a problem, we sometimes have dorms which are smaller (ie: 6 beds) and specifically labelled as quiet with lights out by midnight. All of our dorms are exclusively ours and you will only be staying with other convention goers.

Can I pick my dorm and who I stay with? Yes, please do so in this topic here.

Is there a breakfast provided? Yes, a free continental breakfast (ie: toast, cereal, tea and juice) is provided in the common room bar.

What is the price? The price is £50 for two nights (Fri/Sat), or £70 for all three nights.

How do I get accommodation? You signup for accommodation upon registering. That is at http://winter.londonanimecon/register.php

Can I bring friends into the dorms? Visitors are NOT allowed to go up into the dorms. If you want to get into the dorms, you have to pay for a place.

Where is the hostel reception? That is located through the doors by the entrance. You won't be able to access the rest of the building without a keycard.

How do I get in and out of the hostel? How do I get a Dorm Key? To get into the hostel itself, you will be provided with a keycard when you check-in. You will need to find our staff to get a keycard before you can go to your room. There is a £5 deposit to collect a keycard, which you must get as it proves you are allowed to stay at the Hostel. If you fail to return the keycard, you will lose the £5 deposit. You will also lose the deposit in some other situations, such as excessive rubbish being left in you dorm, or multiple complaints about noise.

Is there a security locker to leave high-value items in? Yes, there are lockers available in the rooms. You can get a card from reception to use a locker, for a fee.

How do I meet up with all of you on Friday? We will all be meeting at Russell Square underground station at 2PM to go onto the hostel. If you are arriving later or can not find us, make sure to call us. The number to call will be confirmed on our forum topic closer to the time, here.

Does the hostel provide towels? You will need to bring your own towels, since the dorms are not ensuite.

What time are check-outs? You must be checked out by 10AM on the day of your departure.

Rules & Regulations

Am I allowed to bring food and drink in? The convention has a licensed bar in it, and as such bringing in any drink whether alcoholic or not is disallowed. The bringing in of hot food is also disallowed, however you are welcome to go out to eat in the local area and come back in later. We also provide a food cart which serves burgers and chips.

Q - What are the full Terms & Conditions to my attending London Anime and Gaming Con?
You can read them on registering and also read them HERE.

Q - Is there a General Rules List for attendees?
Yes, you can read that and ask questions about it here - http://www.animeleague.net/forum/showthread.php?81772

Q - I'm cosplaying with a weapon that may be dangerous. Is this okay?
A - Make sure to read the cosplaying rules here first. All weapons will be checked by the registrations team and if they consider it as a risk to others we will send you to Ops where it will be stored. If you going to be part of the cosplay masquerade you will be able to pick it up but must return it to us to look after.

Q - I need a refund, how can I get one?
If you wish to cancel your any aspect of your registration including accommodation, we will offer a refund minus a £10 administration fee on entry and a further £10 administration fee for accommodation when the refund is conducted 4 weeks beforehand. Within 4 weeks of the event, any refund will not be possible. We will allow transfers of your entry/accommodation to someone else at any time up to one week prior to the event if you email us for no fee. Our full terms and conditions can be seen here: http://winter.londonanimecon.com/terms.php